Right to retract
In accordance with the provisions of the Consumer Code, the buyer has a period of 14 working days from the date of delivery of his order, to return any item does not suit him and request the exchange or refund without penalty , with the exception of the return costs which remain the responsibility of the buyer.
The products must however be returned in their original packaging and in perfect condition within 14 days of the notification to the seller of the buyer’s decision to withdraw.
Returns are to be made in their original condition and complete (packaging, accessories, instructions …) allowing their remarketing in new condition, accompanied by the invoice.
Damaged, worn, washed, soiled or incomplete products are not taken back.
The right of withdrawal can be exercised by email to [email protected]. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the buyer. Any other method of declaration of retraction is accepted. It must be unambiguous and express the will to retract.
In case of exercise of the right of withdrawal within the aforementioned period, the price of the product (s) purchased (s) and delivery costs are refunded, the refund will be made with the same method of payment as that used at the time of the command.
Shipping costs are offered by Forever Magnetic. However, the return costs are the responsibility of the customer.
The exchange (subject to availability) or refund will be made within 14 days from the receipt by the seller of the products returned by the buyer under the conditions provided above.